Refund Policy

1. Refund Eligibility

Latbridge offers refunds for certain subscription plans within specific timeframes. To be eligible for a refund, you must meet the following criteria:

• The refund request must be made within 14 days of your initial subscription purchase
• You must not have exceeded 50% usage of your subscription benefits (e.g., property listings, leads, AI features)
• Your account must not be in violation of our Terms of Service
• Refunds are only available for first-time subscriptions, not renewals

2. Eligible Plans

The following subscription plans are eligible for refunds:

• Starter Plan - 14-day money-back guarantee
• Professional Plan - 14-day money-back guarantee
• Enterprise Plan - Custom refund terms (contact support)

3. Non-Refundable Items

The following items are not eligible for refunds:

• Add-on features purchased separately
• One-time setup fees or consulting services
• Subscriptions that have been renewed
• Accounts terminated due to Terms of Service violations
• Usage-based charges (e.g., API usage beyond plan limits)

4. How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your Latbridge account
2. Navigate to Settings → Subscription
3. Click "Request Refund" and provide a brief reason for cancellation
4. Alternatively, email us at support@latbridge.com with your account details
5. Our support team will review your request within 2-3 business days

5. Refund Processing

Once your refund is approved:

• Refunds will be processed within 5-10 business days
• Refunds will be credited to the original payment method
• You will receive an email confirmation when the refund is processed
• Your subscription will be cancelled immediately upon refund approval

6. Partial Refunds

In some cases, we may offer partial refunds:

• If you've used services beyond the 50% threshold but within the refund period
• For mid-cycle cancellation of annual plans
• When technical issues prevented you from using the platform

Partial refund amounts will be calculated based on usage and remaining subscription time.

7. Chargebacks and Disputes

If you file a chargeback or dispute with your payment provider, we reserve the right to:

• Immediately suspend or terminate your account
• Deny future refund requests
• Pursue recovery of disputed amounts

We strongly encourage contacting our support team first to resolve any payment issues before initiating a chargeback.

8. Cancellation vs. Refund

Cancelling your subscription does not automatically entitle you to a refund. Cancellations will:

• Stop automatic renewal at the end of your billing period
• Allow continued access until your current period expires
• Not provide a refund unless you're within the refund eligibility period

9. Contact Information

For refund-related questions or assistance:

• 📧 Email: support@latbridge.com
• 📞 Support Hours: Monday-Friday, 9 AM - 6 PM EST
• 💬 Live Chat: Available on our website

10. Policy Updates

Latbridge reserves the right to update this refund policy at any time. We will notify users of significant changes via email. Continued use of our services after policy updates constitutes acceptance of the new terms.